Salesforce Business Analyst
What's the role?
Enthusiastic fresh graduates and experienced Salesforce Business Analysts or are encouraged to apply!
We are looking for a passionate Salesforce Business Analyst to join one of our strategic IT locations: PJ, Kuala Lumpur, Malaysia and work closely with the global team at Headquarters (Liechtenstein), Switzerland, France and the US.
As a Business Analyst in our scrum setup, you will build a strong understanding of our business processes, gather requirements, write user stories and configure new features. Think from both technical and business perspectives and bring both worlds together to implement the ideal solution. You will work on our large-scale Salesforce implementation with over 15,000 users across 60+ countries.
Help us solve real business problems and build up our next generation CRM in Hilti’s Project Evolution. The global team is staffed by over 150 internal and external team members across multiple countries like Switzerland, America, France, Malaysia and the UK. We have 13 scrum teams running in full-agile mode where product owners, software engineers, solution architects, business analysts, and QAs work in a strong collaborative environment.
We place a high emphasis on building in-house Salesforce expertise and here we want you to grow your career with us and be part of our journey!
Who is Hilti?
Hilti stands for quality, innovation and direct customer relationships resulting in about 250,000 individual customer contacts each day. Based in Schaan, Liechtenstein, the company has 30,000 employees around the world who contribute to making construction work simpler, faster and safer while inspiring customers every single day with technologically leading products, systems, software and services. Hilti is a multicultural workplace with 55 different nationalities committed to global teamwork. We are indeed A Great Place to Work.
Get glimpse of our energetic global team:
Hilti ranks among Europe’s best employers:
Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia), Paris (France) and Plano/Tulsa (USA). Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.
What does the role involve?
As a Business Analyst, you will be working Opportunity Oriented Sales Approach scrum team in Project Evolution and focus on the following responsibilities:
Understand business needs, gather requirements, and write solution designs and user stories for end-to-end implementation
Work in a global Scrum team, delivering new features and enhancing existing ones in the Salesforce Sales Cloud platform by working with Hilti internal colleagues and external partners
Collaborate with cross-functional teams of business analysts, software engineers, architects, project managers, product owners, designers, and test engineers to analyze, design, and develop innovative solutions to address business needs
Plan, control and realize solutions end-to-end by focusing on user centricity, simplicity, scalability, quality assurance, proper documentation, and business impact
Develop POCs with the team and deploy to pilot markets to prove feasibility and access business impact
Key contributor to the Business Analyst cohort to ensure continuous development of BA skillsets and career growth
Support/troubleshoot issues reported by global users and work with service providers to implement long-term solutions
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – experience different job functions and international career opportunities. Work with our high-performing and caring global team to develop yourself and find the right match for your ambition to achieve the exciting career you’re after. You will learn the ropes quick with a senior or mentor who can provide feedback and guidance to you on your work. At Hilti, you are in control of how you develop yourself and move up in your career, either within the technical area or to grow into other roles.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally.
Why should you apply?
Experienced Business Analysts or enthusiastic fresh graduates are encouraged to apply!
We have an excellent mix of people which believe makes for a more vibrant, more innovative and more productive team. Success at Hilti is down to teamwork and ability, no matter what your background is.
What you need is:
- A Bachelor’s Degree in Information Technology, Computer Science or equivalent education
- Cumulative Grade Point Average (CGPA) > 3.0 (> 3.5 for fresh graduates) or similar grading is a must
- A good command of English (spoken and written) as well as communication / convincing skills
- Ability and willingness to learn new things - Strong ability to pick up new concepts quickly and apply them to assignments.
- Strong analytical, problem-solving, and organizational skills
- Interest in understanding how the business works and the underlying processes
- Self-motivated, driven, and result-oriented, with a strong customer focus.
- Strong communication, presentation, and interpersonal skills to work with diverse personalities and cultures
- Familiar with Agile methodologies and have the Agile mindset
- Added advantage - SalesForce.com or SAP S/4 HANA experience
- Added advantage - Experience with Atlassian products (Bamboo, JIRA, Bitbucket, Confluence)
Interested for the role?
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
Looking forward to hearing from you!
“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”