IT Infrastructure Specialist - IT Service Delivery
What's the role?
We are looking for an IT Infrastructure Specialist to strongly contribute and play an important part in our regional IT infrastructure management by providing end-to-end user IT service improvement throughout Asia Pacific from our strategic IT location Kuala Lumpur, Malaysia.
Who is Hilti?
We provide leading-edge tools, technologies, software, and services for the global construction sector. Hilti is a multicultural workplace with 125 different nationalities committed to global teamwork.
Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia), and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.
Hilti Asia IT Services Sdn Bhd (HAITS) in Kuala Lumpur provides IT services, solutions and support to the Hilti Business in more than 120 countries. We have over 100 employees of more than 10 nationalities. Our team in Kuala Lumpur is a fully recognized and respected competence center that is covering all relevant areas of IT.
What does the role involve?
As an IT Infrastructure Specialist, you are responsible for end-user support and incident management processes to ensure operational excellence,
engaging in regional and international project rollouts as part of a global IT team and implementing new technology solutions to increase operational efficiencies and directly contribute to our business.
You will support IT initiatives globally and regionally in Asia Pacific by working closely with SMEs of various IT infrastructure areas while ensuring IT security and compliance per Hilti policy. You will also get the chance to optimize IT processes and services to enhance user experience.
What do we offer?
Show us what you're made of and we'll offer you opportunities to move around the business - to work abroad, experience different job functions, and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new places. It is how we find the right fit, further our teams personally and professionally, get the best value for each employee, and increase the job satisfaction. Additionally, we offer you a wide range of benefits.
Why should you apply?
Become a valuable member of our highly professional and international team of IT experts and meet the challenges of a global multinational company using latest technologies. You will have the freedom to act in a dynamic environment with excellent opportunities for developing yourself to higher levels and wider range of knowledge. Our team in Kuala Lumpur is a fully recognized and respected competence center that is covering all relevant areas of IT. 80% of the top positions are filled internally.
What you need is:
- You possess the following:
- Excellent academic results, Bachelor Degree in IT (CGPA > 3.5 or similar grading is a must). Masters is an advantage.
- Minimum 3 years of industrial experience in MIS field in supporting business users on IT service support and delivery.
- Good understanding in network technology (WAN, TCP / IP), Microsoft Windows OS and Microsoft Office suite.
- Possess IT project management experiences.
- Good analytical skills and structured approach to problem solving
- Fluency in English (verbally and written)
- Willingness to travel overseas (Asia Pacific)
We look forward to hear from you!