IT Business Analyst - Marketing Cloud

Selangor, Malaysia
Reference No: WD-0003262

What's the role?

Be part of Hilti’s Global IT team for Marketing and Sales solutions where you will be working on the strategic project ‘Evolution’ – one of the biggest IT projects in Hilti adopting an opportunity-oriented selling approach and enabling digital-physical customer interactions seamlessly on SalesForce.com. You will learn about the Hilti business, pure B2B digital marketing, and develop innovative solutions with multi scrum-teams running in full agile mode. You will be partnering with Hilti business stakeholders to discuss new ideas for data-driven and behavioral digital marketing to build the unique, omnichannel digital marketing solutions we need for our future success.

This is an excellent opportunity to join the global team and be part of us in this digital transformational journey.

Who is Hilti?

We provide leading-edge tools, technologies, software, and services for the worldwide construction and energy industries. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia), Paris (France), and Plano/Tulsa (USA). Hilti`s Global IT team is known for its focus on sustainable value creation by translating the latest IT innovations into value-creating solutions & services

What does the role involve?

As a Business Analyst, you will actively engage with cross-functional teams and work closely with strategic counterparts to shape the successes of Engagement Marketing at Hilti. You will bridge the technical and business worlds as you design scalable systems and solutions that drive the company. You will be responsible to implement and to scale our Marketing Cloud solution, which includes integrations with a mix of technologies that involve SalesForce.com Sales Cloud, Marketing Cloud, one of the largest single-client deployments of SAP S/4HANA and cloud applications running on Microsoft Azure and Amazon Web Services With your problem-solving attitude you ensure high-quality support and ensure reliable operations to the global user community and use this as a source to continuously improve the solution environment and grow yourself. In our cross functional team. You can demonstrate an ability to work within a challenging and fast-moving environment to rapidly deliver services that have a broad business impact.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

When you join our Global IT team, we’ll give our attention to your career progression with individual development plans and give you all the support you need to succeed and make an impact.

Show us what you’re made of and we’ll offer you opportunities to move around the business – experience different job functions and international career opportunities. Work with our high-performing and caring global team to develop yourself and find the right match for your ambition to achieve the exciting career you’re after.

We have a very thorough system for reviewing everyone in the company, which feeds into a yearly career performance matching process. It’s how we find opportunities to develop our people with different responsibilities, cultures, and market challenges. It means we can broaden your skill set, feed your ambition, and open doors to advance your career.

Why should you apply?

Become a valuable member of our highly professional and international team of IT experts and meet the challenges of a global multinational company using latest technologies. You will have the freedom to act in the responsible area with career prospects in a dynamic environment, excellent opportunities to develop yourself to higher levels and wider range of knowledge. Our team in Kuala Lumpur is a recognized and respected competence center that is covering all relevant areas of IT. Furthermore, 80% of our top positions are filled internally. We have a clearly defined career development track for every individual employee and an excellent team whom are duly rewarded by performance.

What you need is:

  • Bachelor’s or Master's degree in Information Systems, Computer Science, or related fields with Cumulative Grade Point Average > 3.0 or similar grading is a must. PHD will be an added advantage.
  • Interested in digital marketing implementations covering business requirements, solution designing, and hands-on implementation.
  • Knowledge and experience in Salesforce solutions will be an added advantage.
  • Basic understanding of system integration technologies and/ or software development.
  • Excellent analytical and problem-solving skills.
  • Must be self-motivated, driven, and result-oriented, with a strong customer focus.
  • Ability to effectively, collaboratively, and proactively work as part of a cross-functional team.
  • Strong communication and interpersonal skills with the ability to work with widely diverse personalities
  • Be fluent in English (verbally and written).
  • Experience in agile working is a plus

Interested for the role?

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to a telephone interview.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

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Looking forward to hearing from you!

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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