IT Business Analyst - Customer Accounts and Contacts Solutions

Reference No: WD-0003279

What's the role?

Be part of Hilti’s Global IT team for Marketing and Sales solutions where you will be working on one of the largest S/4 HANA implementations in the world. As a project member in our strategic project ‘Evolution’ – one of the biggest IT projects in Hilti adopting opportunity-oriented selling approach on – you will be integral to implement our CRM system of the future. You will be partnering with Hilti Market Reach business stakeholders and product owners to discuss new ideas for a 360 degree customer view and account development solutions surrounding our new way of digital selling approach.

Who is Hilti?

We provide leading-edge tools, technologies, software and services for the global construction sector. Hilti is a multicultural workplace with 55 different nationalities committed to global teamwork.

Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti`s Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.

What does the role involve?

You will be a valuable member of our highly professional and international team of IT experts and meet the challenges of a multinational company using latest technologies. As an IT Analyst – Customer Accounts and Contacts Solutions, you will identify the business partners’ actual needs and gather and refine business requirements. You will implement Global IT solutions by using emerging techniques/technologies including user centricity, responsive design, cloud/on premise solutions together with quality assurance and documentation of the solutions. You will evaluate potential IT solutions based on business demand and assess economic and operational feasibility of implementation. Based on a user-centric approach and in close partnership with respective service providers, you will drive the design and implementation of long-term solutions in alignment with company strategy in driving customer engagement.

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.

Why should you apply?

We have an excellent mix of people which believe makes for a more vibrant, more innovative and more productive team. Success at Hilti is down to teamwork and ability, no matter what your background is.

What you need is:

  • Bachelor’s or Master’s degree in Information Systems, Computer Science, Business Administration, or related fields; Cumulative Grade Point Average (CGPA) > 3.0 or similar grading is a must, PhD will be an added advantage
  • Basic business process understanding and willingness to learn how we use IT in Marketing and Sales
  • SAP S/4 HANA or experience is an added advantage
  • A strong personality and focus on achieving results
  • Willingness to embrace new ideas, methodologies, and different technologies
  • Strong analytical, problem-solving, and organizational skills

Come join us!

Similar Jobs at Hilti

Selangor, Malaysia

As an IT Business Analyst you are responsible for parts of our unique Fleet Management solution, its professional operation, and the transfer of customer needs into new product features. You will transfer new business requirements into value adding and sustainable solutions.


In your role as a Data Engineer, you are responsible for the development, maintenance and improvement of all the data flows in the enterprise data lake built on AWS cloud platform.

IT/Software/Digital Solutions

Want to break the routine? Our office-based roles put you at the cutting edge of corporate innovation, where the culture is dynamic, the pace is fast and you get to sit in the driver’s seat.

Find out about our office based roles