Customer Service Representative (Inbound)

Petaling Jaya, Selangor
Reference No: 15673

What's the role?

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As Customer Service Representative, you’ll closely work with Customer Service team to provide assistance and support to Operation Manager. This role is highly impactful for maximizing our customer satisfaction. In order to do so, Customer Service Officer will engage in providing quality services to customers and sales team, processing orders & quotations, following up the order status with customers, and handling customer enquiries through phone or emails.

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What you need is:

  • Diploma or above in any discipline
  • High proficiency in English & Malay
  • Team playing skills with strong customer orientation
  • Strong communication and presentation skills
  • Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
  • High ambition and potential to develop your long term career at Hilti

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Customer Services

Are you a people person? If you’re also a team player with energy, commitment and competitive drive, you could be the perfect fit to help build on our strong customer relationships.

Find out about our customer service roles